Customer On-boarding

Bombay Design Centre

Client: Kotak Mahindra Bank

Revolutionising net banking for one of India’s largest private sector bank, Kotak Mahindra bank. An onboarding journey designed for users who were using the net-banking application

I was responsible for designing the wireframes, the flow, interaction design and the (UI) visual design.

The journey helps facilitate certain actions that the user can take before they start using net-banking, which includes filling out some basic information, making their account more secure, selecting preferences and intimating them of features offered, which they could activate directly through this on-boarding journey.